Terms of Trade |
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Terms of Trade |
HOURS OF BUSINESS
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| We supply trading businesses only and reserve the right to refuse trade to any customer or potential customer. Please note the goods we supply must be for business use. |
| ORDERS FOR DELIVERY This service is free of charge provided our minimum order values are met: these are published elsewhere in this price list. We reserve the right to refuse delivery if our terms of trade are not met. Deliveries are made throughout the day and specific times cannot be provided. Delivery times may vary from week to week. |
| PRIORITY SERVICE Priority service orders enable us to call customers with shortages and possible substitutions. Orders placed on the day before delivery are subject to our Standard service. Customers who wish to make additions to orders may do so before 3.30pm on the day before delivery. Details of Priority service versus Standard service are published elsewhere in this price list |
| ORDERS FOR COLLECTION Please note that we will only process invoices for Cash and Carry goods up until 5.00pm. For a minimum order value of £60.00 we can collate goods for you to collect. Please order by 4.30pm on the day before collection. Collection must be made after 11.00am. |
| DISCOUNTS Our discount scale is based on order value. Please refer to the discount table towards the back of this pricelist. |
| PAYMENTS Strictly by Cash Notes on delivery until we have received satisfactory trade credit references, at which point a business cheque is acceptable. One personal cheque per order will be accepted with a valid cheque guarantee card. The balance must be paid in cash notes. All goods remain the property of Essential Trading until paid for. Dishonoured and represented cheques are liable to a minimum charge of £10.00 (or 1% of the cheque value if greater) Prices and pack sizes are correct at the time of going to print and are subject to market change without notice. |
| INVOICE SIGNING All orders must be checked and signed for at the time of delivery/collection by the customer or their agent and an Essential Trading member of staff. Any errors will be noted at the point of delivery/collection. Please note that once a signature has been received we will not accept liability for errors. |
| CREDIT CLAIMS By prior agreement with our credit claim department only. We reserve the right to dismiss claims. We do not give cash refunds. Please refer to the claims procedure described towards the front of this price list. |
| RETURNS By prior agreement with our credit claim department only. We do not offer goods on a sale or return basis. We reserve the right to dismiss requests for the return of goods. |
| LATE CANCELLATION OF ORDERS In the unlikely event that you find you no longer require your order and you wish to make a cancellation, please be aware that we reserve the right to charge a cancellation fee. The fee is only applicable on orders cancelled with less than 24 hours notice from the date of delivery or collection. The cancellation charge levied will be equivalent to 20% of the order value to reflect our lost time in collating and loading the order. Where more than 24 Hours notice is given then we should be able to cancel an order without charge. |
| SPECIAL ORDER ITEMS We can obtain items for you which are not part of our normal stockholding. However if goods are ordered in this way, we ask customers to guarantee purchase of the goods once they have arrived at our depot. We cannot accept return of Special Order items. Please note these items may take over four weeks from ordering to delivery. |
| PRICELISTS We can provide up to two price lists free of charge. If further copies are required, they will be subject to a charge. This charge is subject to market change without notice. |